Elevate Your Customer Experience

Customer Service Virtual Assistance

Elevate your customer service with our dedicated virtual assistants. Our team provides prompt, professional support tailored to your needs, ensuring every customer interaction is handled with care. Focus on growing your business while we manage your customer inquiries with efficiency and expertise.

  • Agents are office based
  • Ongoing quality supervision
  • 80% cheaper than traditional hiring
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What your next Admin VA can do for you

Phone, Email & Live Chat Support

Escalation Management

24/7 Customer Support

Customer Retention & Relationship Building

Customer Onboarding

Order Processing & Fulfillment

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Virtual Assistant Tools

Streamline your tasks with our virtual assistants who are proficient in
using 400+ popular apps and tools. We offer seamless integration with your
existing workflows and can adapt to custom software for specialized needs.

Build Amazing Teams, On Demand

  • Dedicated Assistant: Your assistant will work from an office-based setup, focusing exclusively on your business. Committed to only one client, your work always takes priority.
  • Save Money: Save as much as 80% when you use a general admin assistant versus hiring in-house.
  • More Flexibility: Hire as few or as many assistants as you need based on your business demands.
  • Ongoing Quality Supervision: Your assistant is supported by our supervisors and trainers. They work within an office-based setup, ensuring close supervision and guidance. Our quality management further ensures top tier productivity and efficiency.
Virtual Assistance
How It Works

Our Process

1

Discover

First, book a call with us and let HappyCX know what you need to get done. After the call, HappyCX will match you with the perfect agent for the job, who can start right away!

2

Source

We'll dive into our extensive pool of top-notch agents to find you the perfect match!

3

Hire

Once selected, your agent will come to our offices and begin working right away!

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Frequently asked questions

Can't find any answer for your question?
Ask our customer support

We employ a multi-step sourcing and screening process to secure top remote workers. Applicants are sourced through open calls, employee referrals, and job sites in our target labor markets. From this broad pool, only about 5% make it to the final candidate pool for remote staffing.

Your Assistant will seamlessly collaborate with you, no matter the time zone. They'll be available during your business hours, regardless of any time difference!

We recruit top candidates from the Philippines who work from our in-house office, each with a dedicated office space.

You can hire as many assistants as your resources allow. We can source as many as you need. However, depending on the size of the team you're building and the roles involved, the process may take additional time.

Our training program consists of three key components: a multi-day executive assistant training course, culminating in a mandatory formal assessment; a library of self-paced courses; and hands-on experience in a remote position.

Want to speak with an expert?

We'd love to hear about your brand and business challenges, even if you're not sure what your next step is. No pitch, no strings attached.

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